Frequently asked questions

Here are some of the most frequently asked questions about renting from Wow Inflatables

Q1: What types of party rentals does Wow Inflatables offer?

A: We offer a wide range of party rentals, including bounce houses, water slides, combo units, obstacle courses, interactive games, dunk tanks, and concession machines like popcorn and cotton candy makers.

Q2: How do I book a rental for my event?

A: The best way to book is right here on our website, www.wowjumpparty.com. Our live booking system lets you check availability and reserve your inflatable 24/7! You can also call us at 678-379-9691.

Q3: How far in advance should I book my bounce house rental?

A: We recommend booking as early as possible, especially for weekend rentals during our peak season from April to October. This ensures you get your desired inflatable for your party.

Q4: Is there a deposit required to reserve a rental?

A: Yes, a non-refundable deposit is required to secure your reservation. The remaining balance is due on or before the day of your event.

Q5: What forms of payment do you accept?

A: We accept all major credit cards and cash. If paying with cash, please have the exact amount ready for our delivery team, as they do not carry change.

Q6: Do you deliver to my area?

A: We primarily serve the Forsyth, Macon, Jackson, Barnesville, Locust Grove, Griffin, McDonough, Warner Robins, Perry, Centerville, Bonaire, Georgia area and surrounding counties. You can check our service area by entering your zip code during the online booking process.

Q7: Can I rent a bounce house for a park event?

A: Yes, but you must first contact the park's office to find out if they allow inflatable rentals and if they require a permit or proof of insurance. We can provide the necessary documentation. You may also need to rent a generator if the park doesn't have an accessible power source.

Q8: Can I cancel my reservation?

A: Yes, you can cancel your reservation. Please review our cancellation policy on our website or contact our office for details. Deposits are non-refundable.

Q9: What if I need to change my event date?

A: We understand plans change! We will do our best to accommodate date changes based on the availability of your chosen inflatable.

Q10: Are your rentals cleaned and sanitized?

A: Absolutely. The safety and well-being of our customers are our top priority. All of our party rentals are thoroughly cleaned and sanitized after every use with registered antimicrobial products. Delivery & Setup

Q11: Is delivery and setup included in the price?

A: Delivery, professional setup, and takedown are all included in your bounce house rental price for our standard service area. Additional fees may apply for areas outside this zone.

Q12: How much space do I need for a bounce house?

A: You should have at least 5 feet of extra space on all sides of the inflatable to ensure a safe setup. Each product page on our website lists the specific dimensions and space requirements.

Q13: What kind of surface can the inflatable be set up on?

A: We can set up on grass, asphalt, or concrete. Grass is the best surface, as it provides a soft landing. We cannot set up on sand, rocks, or any surface that may damage the inflatable.

Q14: Do you need a power source?

A: Yes. We require a standard 110-volt electrical outlet on a dedicated circuit within 50 feet of the setup area for each inflatable blower.

Q15: What if I don't have a power outlet nearby?

A: Not a problem! We have generators available for rent if you need one for your event.

Q16: How long does the setup process take?

A: On average, setup takes about 15-20 minutes. Larger rentals, like obstacle courses, may take longer.

Q17: How long is a typical rental period?

A: Our standard rental period is up to 6 hours. We also offer overnight and multi-day rentals for an additional fee.

Q18: What time will the inflatable be delivered and picked up?

A: Delivery times are scheduled based on your event's start time and our route for the day. We will contact you a day or two before your event to provide a more specific delivery window. We will also coordinate a pickup time.

Q19: Do I need to be present for the delivery?

A: Yes, an adult must be present at the time of delivery to review and sign the rental agreement and receive a brief safety walkthrough.

Q20: Can I move the inflatable after it's been set up?

A: No, for safety reasons, you should never move the inflatable after our professional team has set it up.

Q21: Are your inflatables safe?

A: Yes, safety is our top priority. Our inflatable rentals are commercial-grade, inspected regularly, and set up according to strict safety guidelines.

Q22: Do I need to supervise the inflatable?

A: Yes, continuous adult supervision is required for all inflatable units to ensure the safety of all participants. A trained adult must operate the equipment at all times.

Q23: Are the safety rules posted on the inflatable?

A: Yes, a list of safety rules is posted on every inflatable unit for easy reference. Our delivery team will also go over the rules with you during setup.

Q24: What is the maximum number of kids allowed in a bounce house?

A: The maximum number of children depends on the size of the inflatable. The general rule is to group kids by size and age to prevent injuries. A typical 13x13 bounce house can safely accommodate 6-8 children of similar size.

Q25: Are there any age or weight restrictions?

A: Yes, each rental unit has specific weight and height limits. These will be reviewed with you on the day of your event.

Q26: What should I do if the weather is bad on my event day? A: We won't set up inflatables in high winds, heavy rain, or lightning. If severe weather is in the forecast, we will work with you to reschedule or cancel.

Q27: What happens if it starts to rain during my party?

A: In the event of rain or lightning, you must immediately turn off the blower and have all participants exit the inflatable. Once the weather passes, you can resume use.

Q28: Can I use a water slide as a dry slide?

A: Some of our water slide rentals can be used dry. This option is noted on the product's description on our website. Please let us know at the time of booking if you plan to use it dry.

Q29: Can you set up a water slide on a paved surface?

A: We can, but a special ground tarp is used to protect the inflatable. The landing zone will also not be as soft as it would be on grass.

Q30: What happens if the inflatable starts to deflate?

A: The most common reasons for deflation are a disconnected power cord or a tripped circuit breaker. If you've checked those things and the problem persists, contact our office immediately at 678-379-9691.

Q31: What's the best inflatable for a toddler party?

A: We have a selection of toddler-specific inflatables and small bounce houses that are perfect for younger children. These units have softer, safer play areas designed for toddlers.

Q32: Do you offer themed bounce houses?

A: Yes! We have many themed bounce house rentals, including popular characters and movies. You can browse our themed units on our website to find the perfect one for your party.

Q33: What's the difference between a bounce house and a combo unit?

A: A traditional bounce house is just a jumping area. A combo unit combines a jumping area with other features like a slide, basketball hoop, or obstacle pop-ups.

Q34: How do I know which size rental to choose?

A: Consider the number of guests and the size of your yard or event space. Our website provides detailed dimensions and recommended ages for each inflatable to help you decide.

Q35: Do you offer discounts for multi-unit rentals?

A: Please contact us directly for special pricing on multi-unit orders. We love helping you create the ultimate party!

Q36: What's a great rental for a school or church event?

A: For large crowds, we recommend our large obstacle courses, interactive games, or multiple inflatable rentals to keep everyone entertained.

Q37: Can I rent concessions from you?

A: Yes, we offer popcorn, cotton candy, and snow cone machine rentals to complete your party experience.

Q38: Do you provide staff to supervise the rentals?

A: We provide the rental, but the customer is responsible for supervising the inflatable. However, for larger events, we can sometimes provide an attendant for an additional fee.

Q39: Do I need to provide anything for the water slide rental?

A: You will need to provide a standard garden hose that can reach the setup location. We handle the rest!

Q40: Do you have rentals for adult parties?

A: Yes! Our larger obstacle courses, interactive games, and dunk tanks are perfect for adult gatherings, corporate events, and team-building exercises.

Q41: Is your website secure for online payments?

A: Yes, our website uses a secure, encrypted system to protect your personal and payment information.

Q42: Do I need to sign a waiver or contract?

A: Yes, you will need to sign a rental agreement and liability waiver prior to setup. You can review a sample on our website.

Q43: Are you a licensed and insured business?

A: Yes, Wow Inflatables is a fully licensed and insured party rental business. We can provide proof of insurance if your venue requires it.

Q44: What's the best way to contact you with questions?

A: The best way to reach us is by phone at 678-379-9691 or by filling out the contact form on our website.

Q45: Can I pick up the inflatable myself?

A: No, for safety and insurance purposes, our trained staff must deliver and set up all inflatable rentals.

Q46: Is there a cleaning fee?

A: We expect the rental to be returned in a reasonably clean condition. A cleaning fee may be charged if the inflatable is returned with excessive mud, food, or other debris.

Q47: Can I leave the inflatable up overnight?

A: Yes, we offer overnight rentals for an additional fee. This option is available to add during the booking process.

Q48: What are your hours of operation?

A: Our office hours are Monday through Sunday, 8 AM to 8 PM, but our website is always open for online bookings!

Q49: What is your phone number and website?

A: You can reach us at 678-379-9691 and visit our website at www.wowjumpparty.com.

Q50: Can I get a quote for a specific event?

A: Yes, you can get an instant quote by selecting your desired rental and entering your event date and zip code on our website. You can also give us a call!